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A folder labelled Policies and Terms on a desk with scales of justice and reference books

Policies and Terms

01

Payment Policy

Payment must be completed before the scheduled therapy session to confirm the appointment.

02

No Refund Policy

All payments made for confirmed appointments are non refundable.

03

No Cancellation Policy

Once an appointment has been confirmed, cancellation is not permitted.

04

No Rescheduling Policy

Confirmed appointments cannot be rescheduled. Clients are requested to select their appointment time carefully before completing payment.

05

Missed Appointments

Failure to attend a confirmed session will be treated as a missed appointment. The session fee will not be refunded or transferred to another appointment.

06

Confidentiality

Information shared during therapy is treated with appropriate professional confidentiality, subject to applicable professional and ethical requirements.

07

Virtual Therapy

Clients are expected to participate from a private, quiet, and suitable environment where they can communicate comfortably and confidentially.

08

Client Responsibility

Clients are responsible for providing accurate information and ensuring that they are in an appropriate environment for their therapy session.

09

International Virtual Therapy

Virtual therapy is available to clients from anywhere in the world, provided they have access to a suitable private environment and reliable internet connection.

10

Emergency and Crisis Situations

Mind Healing Therapy is not an emergency or crisis response service. If you are experiencing an immediate risk of suicide, self harm, violence, or serious medical danger, please seek immediate emergency assistance or visit the nearest emergency medical facility.